RETURNS

Our policy lasts 30 days. If 30 days have exceeded from date of purchase, we are unable to grant you a refund

To be eligible for a refund/exchnage, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned see list below for more details.

  • Earrings are non-exchangeable/non-refundable for hygiene reasons, unless the items are faulty at delivery.
  • Under-garments are non-exchangeable/non-refundable for hygiene reasons, unless the items are faulty at delivery.
  • Any engraved items are also non-exchangable/non-refundable.
  • We cannot offer exchange or return for items which have been worn; if there are any signs of wear, we would not be able to accept the return.
  • Discounted items purchased during flash/sample sales/limited time promotions.
  • Promotional materials are non-refundable. If you are returning a product that comes with a promotional item, you must return both the purchase and promotional item. Otherwise the value of the promotional item will be deducted when issuing your refund
  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) outlinedd below:-

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund Process

If requesting for a refund please email us at info@stylosis.com with the following information:-
1. Your Name and address
2. Order No
3. Item Reference & description
4. Reason for Refund
Once we have received this information we will provide you with a reference number which you will  need to quote on the returns document
Return the Items to the recommended address stated on the Returns Document
Once we have received the items and approved the refund, we will endeavour to provide refunds within 7 working days
  • Check your back account
  • Check date of refund approval ( please endure you have accounted for any cash in transit days)
  • If you still have not received the refund then please contact us at info@stylosis.com


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchange Process (if applicable)
Please note : we will only exchange on a like for like item 
If requesting for a exchange please email us at info@stylosis.com with the following information
1. Your Name and address
2. Order No
3. Item Reference & description
4. Reason for exchange 
5. Select item you wish to exchange for.
Once we have received the above information we will issue an exchange number which you will be required to quote on the Returns document 
Once we have received the Returned items and approved the Exchange, we will issue the exchange of the items within 7 working days


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: STYLOSIS, Access Building, Suite 102, First Way, Wembley Stadium Industrial Estate, Wembley, Middlesex, HA9 0JD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.